Additional Services

Epay (Consolidated Bank Bill Pay)

Electronic bill payments are generated from consumers utilizing their bank’s bill payment service. eRemitt consolidates these online bill payments from leading providers along with other payments to provide you a single source of payment processing. Epay eliminates most manual, exception, and unprocessable items that are otherwise inevitable in the lockbox industry.

How does it Work?

  1. Payment Initiation - Consumers initiate online bill payments to your organization through their bank's website

  2. Payment Process - Your organization's online bill payments are sent electronically to eRemitt to process

  3. Payment Deposit - An ACH electronic deposit is made into your organization's bank account

  4. Payment Reconciliation & Posting - eRemitt provides the payment information in the current or custom reports and posting file for upload into your organization's accounts receivable system

Benefits

  • Eliminates most manual, exception, and unprocessable items for both your organization and eRemitt

  • Funds are issued electronically and processed quicker than paper checks

  • Electronic payments are automatically uploaded daily to RetailWEB™ for review with other payments

  • Consolidate multiple providers electronic payments into a single source of remittance information

  • Combine electronic payment information into current or custom reporting styles and posting files

  • Increase customer satisfaction and decrease customer service issues

RetailWEB™ Suspense

Suspense works in conjunction with RetailWEB™ to allow your staff to quickly identify and process items that would have previously been considered exceptions, unpostable, or unprocessable. These types of items are processed in what we call "suspense mode," meaning not all the data required to post to the account is available but the funds are still deposited.

We provide an image of the transaction on RetailWEB™ and allow your staff to login and populate the missing data on a data entry screen the next day. Once resolved by your staff, the updated data will be automatically captured and inserted into the next daily posting file and the correct data will then be associated with those items within RetailWEB™.

A complete audit trail is supplied through RetailWEB™ Suspense. It is an optional service that can be added at any time if desired. This process significantly reduces unprocessables, which ensures additional cash flow in less time and eliminates the cost of returns.

Third-Party Depository Service

eRemitt will provide you with Jack Henry & Associates’ third-party depository service.  They are a leading provider of ARC, Check 21, and ACH for daily processing.  Enterprise Payment Solutions™ (EPS) suite, a strategic component of JHA Payment Solutions™ is also a payment processing partner. The EPS platform supports financial institutions, diverse corporate entities and hundreds of thousands of their merchant customers.